Guests can cancel their booking and get full refund of their deposit

until 30 days before the arrival date. 

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If guests cancel their booking until 15 days before their arrival date they will be charged 50% of the total price of the reservation.

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If guests cancel at any period between 14 days or 24 hours prior to

their arrival date or don't show up the full deposit will be deducted. 

Cancellations must be sent/requested via email ONLY. 

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We can offer alternative dates based on availability or the deposit can also be transferred to client's friends/family within the same season, we must be notified via email with the booking details you wish to transfer your deposit to.

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At Mistral  we do understand that plans may change due to unforeseen events, so kindly let us know as soon as possible in order to accommodate your request.